Christmas Delivery FAQ's
Which date do I need to order by to receive pre-Christmas delivery?
For delivery in Australia before Christmas, we recommend ordering by Thursday 14 December 2023. All orders will be dispatched from our warehouse within 2 business days and will be delivered by Australia Post. Although we cannot guarantee pre-Christmas delivery, it is highly likely your order will arrive on time.
Christmas Gifts FAQ's
Do you sell gift certificates?
Take the worry out of finding the perfect gift with our online gift certificates
Orders over $80 will be delivered free of charge to Australian addresses.
Orders under $80 will be delivered for a flat fee of $8.95 to Australian addresses.
If your order weighs over 3kg you may be charged an additional shipping fee. We will contact you directly to discuss this with you before processing your order.
Delivery process and timing
All orders are shipped from our Sydney Warehouse using Australia Post. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. To track your parcel, please click the link embedded in the email.
Please allow between 2-5 business days for your order to arrive.
If you are not able to accept the delivery of your order and it is returned to our warehouse, you will need to pay the freight charge again when your order has been resent.
Unfortunately, we are not able to offer international shipping. Please contact our customer service team if you would like advice on which of our retail partners offer international shipping on Maseur products
Due to the ongoing COVID-19 situation, our delivery partners are experiencing a higher than usual number of deliveries, so there may also be a delay in the delivery of your order once it hits the road. Thank you for your patience and understanding.
We want you to have a great shopping experience with us but understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place.
Unwanted items must be sent along with proof of purchase to the below address:
Attention Customer Service - Returns
McPherson's Consumer Products Ltd
105 Vanessa Street
Kingsgrove NSW 2208
Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.
For change of mind returns, delivery and gift box charges will not be refunded and the customer is responsible for any delivery charges incurred to return the merchandise.
If you happened to order the wrong size of Maseur sandals and would like to swap them, we’ll be happy to assist within 30 days of purchase.
If you have received faulty goods, and the purchase was made within the last 30-days, please contact us for a refund or exchange.
If your shoes have developed manufacturing faults after they have been worn, please contact our Customer Service Team or phone 1800 651 146 within 6 months of purchase. In assessing your claim we will consider the conditions under which your Maseur sandals were used.
We may request photos of the fault claim prior to approving the return. We may also consult with the manufacturer to determine if the item is faulty. Please do not post the items without contacting our Customer Service Team first.
If the item is found to be faulty, you will receive a full refund or exchange, once faulty products are returned to us via reply paid service.
Please retain your receipt. We are not able to provide a refund or exchange without proof of purchase.
Purchasing from other brands in the McPherson’s family
If you are purchasing from multiple McPherson’s brands in one order, please ensure you read each brand’s returns policy before purchasing. These can be found by clicking on the brand links under ‘Our Brands’ in the footer of the Maseur website.